The system is experiencing issues
Maintenance
Server Migrations - Amsterdam & Frankfurt

We are in the process of migrating our Frankfurt and Amsterdam servers to our own network. These will take place throughout April, from 4pm UTC each day except weekends where migrations will operate 24/7. Large accounts which are split to different new servers will be moved in advance.

For advanced users not using our DNS - there will be a new IP address. As with other migrations the old IP will continue to proxy HTTP requests for 1 week. The old server hostname will be repointed.

Larger hosting accounts will be migrated to separate servers to balance our systems. In these cases we will send a support ticket to you directly with further details.

Please also ensure any large accounts adhere to our fair usage guidelines.

In Progress:

Completed:

  • s1243.fra7 - s2898.fra1.stableserver.net - 192.250.229.27
  • s1369.fra7 - s2899.fra1.stableserver.net - 192.250.229.28
  • s1095.fra7 - s2892.fra1.stableserver.net - 192.250.229.24
  • s843.fra7 - s2872.fra1.stableserver.net - 192.250.229.19
  • s1141.fra7 - s2897.fra1.stableserver.net - 192.250.229.26
  • s1011.fra7 - s2873.fra1.stableserver.net - 192.250.229.20
  • s542.fra6 - s2901.fra1.stableserver.net - 192.250.229.30
  • s510.ams8 - s2909.fra1.stableserver.net - 192.250.229.37
  • s684.fra8 - s2907.fra1.stableserver.net - 192.250.229.36
  • s530.ams8 - s2910.fra1.stableserver.net - 192.250.229.38

The upcoming migration dates and new IPs are:

  • s497.fra6 - Wednesday May 1st - s2900.fra1.stableserver.net - 192.250.229.29
  • s586.fra6 - s2902.fra1.stableserver.net - 192.250.229.31 - DELAYED until Wednesday May 1st
  • s593.fra6 - s2903.fra1.stableserver.net - 192.250.229.32 - DELAYED until Thursday May 2nd
  • s605.fra8 - s2904.fra1.stableserver.net - 192.250.229.33 - DELAYED until Sunday May 5th
  • s614.fra6 - Thursday May 2nd - s2905.fra1.stableserver.net - IP TBC
  • s618.fra8 - Friday May 3rd - s2906.fra1.stableserver.net - 192.250.229.35
  • s934.ams9 - Saturday May 4th - IP TBC
Server Migrations - Singapore

We are in the process of migrating our Singapore servers to our own network. These will take place throughout April, from 1pm UTC each day except weekends where migrations will operate 24/7. Large accounts which are split to different new servers will be moved in advance.

For advanced users not using our DNS - there will be a new IP address. As with other migrations the old IP will continue to proxy HTTP requests for 1 week. The old server hostname will be repointed.

Larger hosting accounts will be migrated to separate servers to balance our systems. In these cases we will send a support ticket to you directly with further details.

Please also ensure any large accounts adhere to our fair usage guidelines.

The new server hostnames end in ".sgp1.mysecurecloudhost.com".

In progress:

  • s616.sgp8 - The split accounts are migrated. The remaining accounts will be completed from Tuesday evening (Singapore time).

Completed:

  • s1294.sgp1 - This system is already running within our new datacentre.
  • s310.hnd7 - s1303 - 192.250.235.25 - We have reached out directly to customers.
  • s1092.sgp7 - s1301 - 192.250.235.23
  • s1139.sgp7 - s1302 - 192.250.235.24
  • s1242.sgp7 - s1303 - 192.250.235.25
  • s417.sgp7 - s1295 - 192.250.235.17
  • s421.sgp7 - s1296 - 192.250.235.18
  • s435.sgp7 - s1297 - 192.250.235.19
  • s514.sgp7 - s1298 - 192.250.235.20
  • s523.sgp7 - s1299 - 192.250.235.21
  • s576.sgp7 - s1300 - 192.250.235.22
  • s482.sgp9 - s1304 - 192.250.235.26
  • s517.sgp8 - s1305 - 192.250.235.27
  • s527.sgp8 - s1306 - 192.250.235.28
  • s535.sgp8 - s1307 - 192.250.235.29
  • s580.sgp8 - s1308 - 192.250.235.30
  • s587.sgp8 - s1310 - 192.250.235.32
  • s588.sgp8 - s1311 - 192.250.235.33
  • s594.sgp8 - s1312 - 192.250.235.34
  • s643.sgp8 - s1315 - 192.250.235.37.

The upcoming migration dates and new IPs are:

  • s717.sgp8 - s1316 - 192.250.235.38 - DELAYED until Wednesday April 24th except for split accounts which will proceed on Tuesday evening (Singapore time).

Stickied Incidents

18th April 2024

p1436.use1.mysecurecloudhost.com

We are currently experiencing issue with the following server. We are working with dedicated Plesk official team to resolve the matter as soon as possible. Thank you for your patience and understanding.

  • We've identified and resolved the issue.

  • We've identified and resolved the issue.

    • 16th April 2024

    s576.sgp7.mysecurecloudhost.com

    We are currently experiencing issue with the following server. We are working with our cloud partner to resolve the matter as soon as possible.

    Thank you for your patience and understanding.

  • The following server has back to operational state. Everything should be back in order. Apologize for the inconvenience happen.

  • Please be informed that our cloud provider require to do an emergency maintenance at this moment. During maintenance affected server will goes offline. We will kept you updated about the status.

    • 15th April 2024

    We are currently experiencing issues with some of our USE servers.

    Update @ 21:30 UTC - This issue is now resolved. Apologies for the extended downtime. The cause was a hypervisor failure and subsequent issues caused by a hardware change. This is being fully investigated with our vendor.

    We are currently experiencing issues with some of the use servers on our infrastructure. The following services are affected: s1029.use1 s1071.use1 s1108.use1 j001.use1

    Past Incidents

    18th April 2024

    p1436.use1.mysecurecloudhost.com

    We are currently experiencing issue with the following server. We are working with dedicated Plesk official team to resolve the matter as soon as possible. Thank you for your patience and understanding.

  • We've identified and resolved the issue.

  • We've identified and resolved the issue.

    • 16th April 2024

    j001.use1.mysecurecloudhost.com

    j001.use1.mysecurecloudhost.com experienced high load causing server to appear down. It should be ok now

    s576.sgp7.mysecurecloudhost.com

    We are currently experiencing issue with the following server. We are working with our cloud partner to resolve the matter as soon as possible.

    Thank you for your patience and understanding.

  • The following server has back to operational state. Everything should be back in order. Apologize for the inconvenience happen.

  • Please be informed that our cloud provider require to do an emergency maintenance at this moment. During maintenance affected server will goes offline. We will kept you updated about the status.

    • 15th April 2024

    We are currently experiencing issues with some of our USE servers.

    Update @ 21:30 UTC - This issue is now resolved. Apologies for the extended downtime. The cause was a hypervisor failure and subsequent issues caused by a hardware change. This is being fully investigated with our vendor.

    We are currently experiencing issues with some of the use servers on our infrastructure. The following services are affected: s1029.use1 s1071.use1 s1108.use1 j001.use1

    12th April 2024

    Server issues on s1422.fra1.mysecurecloudhost.com

    We are currently experiencing issues with the shared server: s1422.fra1.mysecurecloudhost.com. It's being investigated and we'll update our status page once a resolution has been achieved.

    Update - The issue with this system was resolved. Apologies for the inconvenience caused.

    9th April 2024

    s1049.use1.mysecurecloudhost.com

    s1049.use1.mysecurecloudhost.com has server issue. We are working to resolve it.

    Update: We had to re-import MySQL databases on the system. This should be complete within the next 30 minutes. If you have any more issues please contact us.

    2nd Update: Services should be ok now