System operational
Maintenance
S434 Upgrade

Update @ 23:50 UTC Friday 26th - This is now completed. If you do not use our nameservers the new IP you will need to set is: 198.244.230.230. If you use a CNAME to our hostname there are no changes needed.

R230 Upgrade

Update @ 01:40 UTC Wednesday 24th - This is now completed. If you do not use our nameservers please update your A records to 141.95.126.89. Please note that the old hostname has also been repointed to the new server, so if you use a CNAME there are no changes needed.

R275 Upgrade

Update @ 02:00 UTC Saturday 27th - This is now complete. The new IP is 23.106.120.176 and the old system hostname is also redirected to the new server if you use a CNAME.

R272 Upgrade

Update @ 05:50 UTC - This is now completed. If you do not use our nameservers the new IP is - 23.106.236.211.

Datacentre Migration - S508

Update @ 15:10, Sep 16th: The migration of accounts to the new IP is now complete. If you do not use our nameservers, please update your IP address from 84.16.224.136 to 212.95.51.72. Please do this before September 20th to avoid downtime resulting from the physical move taking place then. Please contact us if you see any issues.

On September 20th, our server S508 is being affected by a datacentre migration in Frankfurt, which will require physically disconnecting and moving the system.The new datacentre features better green credentials and more future-proofing.

R257 Migration

Update @ 23:50 UTC - All accounts are now migrated to the new system.

On Saturday September 17th from 08:00 UTC this system will be upgraded to new hardware. If you do not use our nameservers, please note the new system IP address will be - 173.234.106.74. The old hostname is also redirected.

S528 issue

Update @ 09:30 - This issue has returned, we are investigating.

Update @ 04:40 - The system is now back online after a reboot and we are monitoring.

03:58 UTC - This server is currently offline, we are investigating.

Past Incidents

21st September 2022

Issue with managed wordpress cluster

We are currently experiencing an issue on our managed wordpress cluster which is causing intermittent site unavailability. We are working to resolve this ASAP and will provide more info shortly.

  • This issue has been resolved and a long term fix implemented to avoid potential future occurrences.

    • 14th September 2022

    sgp7 accessibility issue

    Update - This was resolved within approx. 20 minutes.

    We are currently seeing issues affecting the accessibility of our servers in our sgp7 region. We are working with our cloud provider to resolve this ASAP.

    13th September 2022

    r257.syd7

    We are currently seeing issues with the storage on our r257.syd7 server which is currently causing intermittent issues, affecting all services on the box. We are currently working with our cloud provider to get this resolved ASAP.