The system is experiencing issues
Maintenance
Linode London issue

Update @12:43 - This is resolved as of approx 11:45. The cause was a networking issue with one upstream provider of Linode’s London POP.

We’re investigating a connectivity issue affecting all servers in this location. Sorry for the issues here.

S571 HTTP issue

Update @ 14:22 - The system is now operating normally. Please raise a ticket if you see any further issues.

A site on this system is receiving a large flood of HTTP requests which we are currently mitigating with Cloudflare. This may cause intermittent timeouts - apologies.

S611 connectivity

Update as of 14:24 Monday - The system is currently operating normally. Please raise a ticket if you see any further issues and we can assist. Apologies for the intermittent issue.

This system is seeing intermittent connectivity issues due to DDoS traffic floods. We are investigating currently.

Stickied Incidents

20th March 2023

Reduced Support 21/03/2023 22:00 GTM - 22/03/2023 10:00 GTM

We regret to inform you that support lines via chat and tickets will be limited due to internal trainings and system upgrades.

Past Incidents

21st March 2023

Networking Issue - s570.use8.mysecurecloudhost.com

There is an ongoing networking issue with the s570.use8.mysecurecloudhost.com server and it's being investigated by our provider.

20th March 2023

OVH Routing/Network issues

We're currently aware of network/routing issues around servers part of the OVH Network and we're in conversation with their team.

Will give an update here once we have more details from them.

UPDATE: This is now fixed by the OVH team and there should be no issues around connecting to any of the servers part of their network. Apologies for any inconvenience caused during this period.

Reduced Support 21/03/2023 22:00 GTM - 22/03/2023 10:00 GTM

We regret to inform you that support lines via chat and tickets will be limited due to internal trainings and system upgrades.

17th March 2023

Sao Paolo-1 | Networking | GRU5

We're currently investigating a network issue with the servers in the Sao Paolo region. We are working with the upstream provider to get it resolved as soon as possible.

  • A fix has been implemented and we will be monitoring for further issues.