Following our diagnosis and troubleshooting, our Infrastructure Team has changed the IP address to restore functionality as quickly as possible. For clients using our name servers, no action is required. However, for clients using external name servers, please manually update the DNS records for your affected domains. You can find the new IP address by logging in to your hosting account. We have also sent an email to affected clients with further instructions. While we are seeing services return to normal, we will continue to monitor the situation to ensure everything remains stable. If you are still experiencing any difficulties or would like to confirm whether your services are affected, please don't hesitate to contact us.

We are aware of a few customers experiencing some intermittent disruptions to their services due to higher than normal internet traffic to server s959.lon1.mysecurecloudhost.com. Hosting and website services might be briefly unavailable. Our infrastructure team are currently investigating and working on a fix as a priority.

We would like to provide an update regarding the PHP security patches. The patched versions are now available for our servers: PHP 8.5.12 PHP 8.4.27 PHP 8.3.36 PHP 8.2.35 Please note that customers using unmanaged servers are responsible for applying the necessary patches to their own environments. These patches are available only for currently supported PHP versions (8.2 and later). If your server is running on PHP version (8.1 or earlier), no official patch will be provided for that version. We strongly recommend upgrading to a supported PHP version as soon as possible to help maintain the security and stability of your environment. If you have other questions or concerns, please reach out to our support team!

Patches from upstream vendors have been released and are currently being deployed across the fleet in rolling waves. Our technical team is monitoring system stability throughout the rollout.

The PHP-related service update is still ongoing as our team continues working through the necessary maintenance and security checks. We appreciate your patience during this time. If you have questions or inquiries, please contact us anytime!