cPanel and Webmail temporarily unavailable

Patches are currently being deployed across our servers and affected systems, and access to cPanel is beginning to recover. Login functionality has already returned to normal for some customers.

While some clients may still experience login issues, we encourage you to reach out to our friendly support team for assistance.

We’d like to reassure you that website availability, as well as services such as DNS and email, remain active and are operating as expected. Thank you again for your patience. If you have any questions or need support, our team is available 24/7—please don’t hesitate to get in touch

The root cause of this incident has been identified as an issue originating from cPanel and is outside of our direct control. It has impacted cPanel users globally across all vendors.

cPanel have released a patch to address the problem, and our team is actively applying this update across affected systems as a Priority 1 task. We are continuing to make steady progress toward full resolution.

Importantly, your website availability and core services remain fully operational. This issue is limited to cPanel access only. Sending and receiving emails, as well as website functionality, should continue to operate normally during this time.

We are here to help you through this and will continue to provide updates as progress is made and will confirm once full access has been fully restored.

Thank you for your patience and understanding while we work closely with our upstream provider to resolve this matter.

We were made aware of a possible authentication vulnerability with the cPanel control panel system which was responsibly disclosed to cPanel and on their advice we have blocked access to cPanel and WHM on all managed systems while they release an update. This has taken the cPanel interface offline intentionally while a patch is released.

We expect to be back online within a couple of hours. Apologies for the inconvenience, but your security is our top priority. Your website, emails and other services are not affected.